Support / FAQ

I cannot connect to the vpn

Please make sure that you can reach our vpn server, eg

If you can ping the vpn server, but cannot establish a vpn connection, a firewall is likely to be the culprit. Please verify that there is not a firewall on your network that will block the vpn connection.

My booking is taking a long time to complete

If it takes more than 2 hours for your booking to be confirmed, you should contact the lab by email at lfedge-lab@iol.unh.edu.

General Support

If you have further questions or problems, you may contact the IOL Akraino team at lfedge-lab@iol.unh.edu. We are able to assist you with any connectivity problems and will work to respond within one business day.